Return & Refund Policy

Customer satisfaction is our priority.

Return Window

Eligible products may be returned within 5 days of delivery.

Return Eligibility

Products must:

  • Be unused
  • Have original tags attached
  • Be in original packaging
  • Not show signs of wear or damage

Non-Returnable Items

Returns are not accepted for:

  • Used products
  • Damaged by customer
  • Personal hygiene products (if applicable)
  • Final sale items

Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.

Exchange

Exchanges are subject to product availability.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact

Email: luralady.in@gmail.com

Phone: +91 94102 79471

If you have any questions regarding these policies, please feel free to contact us. We are always happy to assist you and ensure a smooth shopping experience with Lura Lady.